Before moving towards the best cheap call center software, it is important to know the benefits of using the software. With the help of call center software, one can easily manage the overall customer relationship management. This purpose is easily achieved by the integration with multiple sources and channels.
When the agents in the call centers are using this software they can easily handle a higher volume of incoming calls. It also gives them the benefit of checking the performance and analytics of the workforce management. It is also easy to keep a check at all the call metrics including the history of the collar and other data.
There are mainly two types of call centers including the onsite call center and the cloud hosting call centers.
There are many advantages of the onsite call center; it still has many disadvantages. One of the main issues is that you will have to be confined to your phone desk all day.
Cloud-hosted call center software is the best for resolving your problems.
These call centers work on the principle of using call software. You can easily use this software to improve the efficiency of your work. This article will explain the top 20 cheapest call center solutions for your easy work efficiency. You can choose the one that suits your budget.
The Best Cheap Call Center Software
| Provider | Price | Best for | Rating |
| Nextiva | 11.95/monthly | Overall best | 4.9 |
| Ring central | Get a quote request | Small to large businesses | 3.9 |
| Cloud talk | 15$/monthly | Small, medium and large businesses | 4.3 |
| Dial pad | 15/month | Small to large business | 4.0 |
| Live agent | 439/agent/month | Small to medium size business | 4.5 |
| Five 9 | Get a quote | Small to large business | 3.9 |
| 8×8 | $75/month | Small to large businesses, freelancers | 4.0 |
| Talkdesk | Get a quote | Small to large businesses | 4.6 |
| Zendesk talk | $19/month | Small to large business | 4.3 |
| AvayaContact | $109/month | Small and medium business | 4.3 |
| CrazyCall | $11/month | For outbound calls | 5 |
| Callshaper | Get a quote | On demand solutions | 4.9 |
| Twilioflex | $150/month | Flexible scaling | 4.2 |
| Nice Incontact | Free and request for the quote | Workforce management | 4 |
| Hubspot | $45/month | Click to call option | 4.4 |
| Vonage | Get a quote | Gamification option | 2.6 |
| Channels | Free version | User-friendly | 4 |
| Freshdesk Contact center | Get a quote | Mobile friendly | 3.8 |
| Bitrix24 | $39/month | CRM automation | 4.1 |
| Dixa | $99/month | Auto scaling | 4.2 |
1. Nextiva
Nextiva is one of the most popular software for call centers. The prices of this software are reasonable and all kinds of setups can avail of this service. Moreover, when you are getting your hands on this software you will notice that it is easy to use. New agents will have no problem using this software.
Features:
This software has many features including options for call recording, having access to mobile and desktop versions. The feature of call forwarding and real-time disaster is also available. It also helps in improving the interactions of call agents with the clients.
Pro
- This software is reliable and it has an uptime of 99.99%.
- It also has the feature for ACD, IVR, and call queuing.
- It helps in improving customer and agent interaction.
Cons
- You will need a constant reliable internet connection when using this tool.
- There is no option for tracking emergency calls.
Pricing:
There are mainly 3 plans for using this tool including essential, professional, and enterprise. All of these start from $14.95, $20.95, and $26.95.
Rating from G2 and Trusted Review:
It is rated as 4.9/10
2. RingCentral
RingCentral is considered to be the most popular Call Centre software in the world for working remotely and businesses that have multi-sites. If you have a high demand for calls and work you can easily use this software. You will have the benefit of large availability of calls and social media interactions.
Features
There are many unique features of the software including advanced IVR speech recognition. This feature is not that much available in other software. Moreover, you can use this software for low cost and maximum agent collaboration efficiency. Another important feature is the already built integration tools to enhance the salesforce.
Pro
- When using this software you will have access to many social media apps, email interactions, and options for a chat with the agents.
- There are also options for sled-service and blending AI available when using this software.
Cons
- The pricing plan of this tool is absurd and it should be made affordable.
Pricing:
The pricing plan of this tool runs on monthly and annual bases. You can also contact the website to get a quote for your business. For 1-20 users the essential plan will cost you $19.95, $27.99 for standard, and $34.99 for premium.
Rating from G2 and Trusted Review
It is rated as 3.9/10
3. CloudTalk
CloudTalk is also a call center solution for enhancing the connection between your agents and customers. Professionals recommend using their software because of the option available for its custom call queue creation. Ecommerce and CRM integration also becomes easier when you are using this software.
Features
This software has the best quality of customizable features. This means that you can use the software according to your needs and the solutions you need in the call center. It has a feature of automatic call distribution which helps in enhancing the productivity of the agents. It also helps in directly routing the call to the agent that has already a relationship with the customer. There is also the availability of real-time customer information and a click to call option.
Pro
- This software has the benefit of personalizing your greetings and voicemail.
- It also has a predictive dialer which does not waste the time of your agent.
Cons
- The overall design support is not efficient and can affect the experience of the customer.
Pricing:
It depends upon the number of agents and the overall features that you are using it for. For a Starter, you will have to pay $25/month, for an expert plan you will need to pay $50, and for an essential plan, you will need to pay $30.
Rating from G2 and Trusted Review
It is rated as 4.3/5
4. Dial Pad
Dial Pad software has the most amazing properties for providing Omnichannel interactions to their call agents. The wallboards of this software are easily customizable and you can change them accordingly. You will also have a clear picture of the dashboard to see what is happening and what the call metrics are. Voice intelligence is also a perfect service that this software is offering.
Features
This software has the best feature of adding the new agents in a few minutes. You will not have to wait for too long to improve the functionality of the software. You will also have the feature of access to the chrome extension. By doing so you will also have access to the click and call feature.
Pro
- This software has perfect speed and will let you set up the system speedily.
- There is an option for Omni channel interaction and you can easily keep an eye on the dashboard.
Cons
- There is no option for default reporting and contact centers.
- There are no ways to handle spam calls.
Pricing:
It has a free trial for 14 days and you can also subscribe to the standard plan for $15. The pro plan is available for $25 per month.
Rating from G2 and Trusted Review
It is rated as 4/5
5. Live Agent
Live Agent is famous for receiving calls from websites directly that you are using for your business. It has been recommended by professionals because of its amazing feature of four tires of the plan. It doesn't matter if you have a limited budget you can always avail the surfaces by choosing the one that suits your budget.
Unlike other software, there are no extra fee charges for permanent usage.
Features
When it comes to the features of the software it has Omnichannel support. This helps in making it easy to integrate this software with pre-existing systems. It also offers the features of unlimited calls and has the best metrics for incoming calls. You can also use this software for free as well but it is a limited plan and you will need to shift to a certain plan.
Pro
- This software offers a free plan although it is unlimited a free trial helps in the understanding.
- There are no extra fee charges for this software.
Cons
- It lacks in-depth customization and you might have to stick to a basic plan.
Pricing:
There are multiple pricing plans available for this tool and they depend upon the choice of features you are opting for. You can easily contact the website for getting a quote.
Rating from G2 and Trusted Review
It has a rating of 4.5/5
6. Five9
Five9 is best for small to large businesses and the pricing plan is according to their usage, features, and the seeds that you want to opt for. The best thing about this tool is that it is basically connected with the outbound or inbound administrative and common platform features. There are many options for historical reporting, real-time reporting and data import when you're using the software.
Features
The best feature of the software is that it can be easily integrated with customer relationship management solutions. When you're using this tool you can have access to the blending of outbound dialing and inbound call distribution. It has another amazing feature of a projective and progressive dialer. You can also avail the customer support service if you are having any difficulty in using this tool.
Pro
- It has all the features of an on-premises including working on the unstructured data from chats and emails.
- There is an option for web call back and text-to-speech recognition as well.
Cons
- This software has its glitches and does not have steady performance.
Pricing:
There is no option for a free trial or free version of this tool. You can contact the company for premium consulting and integration services.
Rating from G2 and Trusted Review
It has an overall rating of 3.9
7. 8×8
8×8 has the best benefits for freelancers and businesses. It has the best call-center management solutions that help you in providing outbound and inbound calls. Experts recommend using this software because it has exceptional features for integration and team messages.
Features
There are many features that make this platform a reliable platform including the presence of Omnichannel routing. Options of expert connect, co-browse and other knowledgeable features are also available. It also has third-party integration and the options for CRM are also available. Experience analytics and speech analytics are also available to enhance the productivity of your business.
Pro
- There is the benefit of voice and video recording when using this platform.
- Quality management, supervisors, and agents can contact each other because of the availability of the chat option.
Cons
- The process of taking a license for the agents is frustrating and it should be made simple.
Pricing:
This plan ranges from $12 to $175 and you can easily choose it according to your needs.
Rating from G2 and Trusted Review
It has a rating of 4/5
8. Talkdesk
Talkdesk is popular in the market because of its best end-to-end customer experience. This tool helps in providing a better customer engagement and reporting system. Call Centre agents can easily meet the expectations of customers by using this software. The cost-effectivity of this tool makes it easy for all kinds of startups to utilize it.
Features
There are several features of this tool that are taking a superior position in the market including outbound dialer and customer self-service. You can also use the feature for call recording and AI virtual assistant.
Pro
- There is a dedicated platform for Omni channel support when using this tool.
- This tool will let you have an integration with many apps.
Cons
- Billing support needs too much time to load in this software.
Pricing:
The pricing of this tool is dependent on the features you are using them for. You can contact the company on their official website and get a quote.
Rating from G2 and Trusted Review
It has a rating of 4.6/5
9. Zendesk Talk
Zendesk has the most amazing pricing plans and accommodates all kinds of businesses. When you are using this Call Centre service, you will have access to inbound and outbound calling. Moreover, this card form will also allow you to have your desired numbers for the port from the existing line. For at least 40 countries this solution is providing a toll-free number.
Features
Experts recommend using this call center software because of the option for unlimited calls. You can also use Voicemail services and the options for optimal transactions for the creation of tickets. Barging and call monitoring are the perfect features available for keeping a track of call metrics. You can also avail the services of call queues and group routing.
Pro
- You will have access to a real-time dashboard and advanced analytics.
- Tickets will be generated automatically from calls and voicemails.
Cons
- The dashboard panel of this tool takes time to load.
Pricing
There are different pricing plans available for this tool. You can choose from the basic, advanced, and custom pricing plans. For these plans, you will have to pay $14 and $25for the advanced plans.
Rating from G2 and Trusted Review
It has a rating of 4.3
10. AvayaContact
Avaya is perfect for medium and small businesses and it will also help in providing an assisted service. There are multiple services for automated scheduling, voice analytics, and recording from voice mails when you are using this tool. It is an amazing tool to use if you want to have an exceptional mobile web experience.
Features
The best feature of this tool is that it helps in providing AI assistance which leads to increasing the growth of human decisions. There is also a feature of call recording for an agent and DTMF auto-attendant calls to enhance the overall productivity. You will also have the access to real-time reports to know about the analytics of the setup.
Pro
- There are multiple features for screen capture and quality management available for this tool.
- You can have access to the historical reports anytime if you want to.
Cons
- The productivity of the website tool can be compromised because of the slow programming.
- There are no integrations for third-party integration.
Pricing
The starting price for custom features starts from $82 without the setup plan. This tool does not offer any free trial or free version. You will also have no access to the integration services.
Rating from G2 and Trusted Review
It also has a rating of 4.3/5.
11. CrazyCall
CrazyCall is famous in the market because of its features. It is a business phone system that emphasizes satisfying the needs of the calling agent. It also has the functions of providing calling services on international numbers. Another amazing thing about this tool is that you can use it for getting toll-free numbers.
Features
This tool has the feature for providing the calling agents the option for automating outbound calls with the help of a power dialogue. With the help of this tool, you can also schedule the time of your call. There is an easy feature for transferring the calls that are outgoing.
Pro
- Best productivity for a calling center software with the availability of a dashboard.
- You will have access to unlimited storage.
Cons
- It is a bit overpriced and needs to be more affordable for startups.
Pricing
It has a free trial version and a starting price of $11. You can also avail the custom features by contacting the company. For a team and professional plan, you can easily get $22 and $45.
Rating from G2 and Trusted Review
It has a rating of 5/5
12. Callshaper
Callshaper is gaining popularity in the market because of its amazing features of dynamic scripting. The interface of this tool is quite friendly and it is easy for new users to get familiar with it easily.
Features
The best features of this calling software include the availability of lead posting in real-time. It also has the perfect drag and drops IVR editor. Because it has a predictive, pre-dialer, and manual preview, it is considered to be the best tool for outbound campaigns.
Pro
- This software will help you in real lifetime reporting and lead source reporting.
- You will have the access to regulatory compliance and quality assurance is available for it.
Cons
- There is no record of the existing calls available if you do not set up for a recurring export.
- For outbound calls, it will only be limited to auto-dials.
Pricing
To know about the pricing plan of this tool you need to contact them at the website.
Rating from G2 and Trusted Review
It has a rating of 4.9
13. Twilio Flex
Twilio has excellent quality when it comes to being a fully programmable tool. It also provides amazing support to their Omni technical support. You will also get to know about the real-time recording transcription for these tools.
Features
This software is customizable and you can easily use it to modify it according to your needs. It becomes easier to integrate with this software and you can also ask for monitoring. It supports all the famous social media apps and has a user-friendly interface.
Pro
- There are amazing opportunities for customization offers.
- Social integration with other apps also enhances its popularity.
Cons
- Bugs are present in most of the interfaces because of high-customization options.
Pricing
The pricing plan of this tool usually starts from $75 per month.
Rating from G2 and Trusted Review
It is rated as 4.2/5.
14. Nice Incontact
This software is excellent for providing you with an amazing experience for web calls. It is considered to be the most functional multi-channel cloud platform. You can easily use this tool along with its workforce management and e-learning options. This tool also has the ability to integrate with outstanding social media apps.
Features
When it comes to the features of this to be it has the best analytics and CXone reporting. There are exceptional options for workforce management. You will also have access to the link training if you want your agents to join the e-learning assignment.
Pro
- This tool has excellent CRM integration with famous applications.
- You can utilize this tool for both outbound and inbound campaigns.
Cons
- Calls drooping is common and it is hard to find the troubleshooting options.
Pricing
There is no free trial available for this plan. You need to contact the company for getting a request for a quote. The initial plan starts from $90 per month.
Rating from G2 and Trusted Review
It is rated as 4/5.
15. Hubspot
Hubspot CRM has the advantage of providing an amazing customer relationship management solution. There are exceptional tools for generating the call queue. You can also manage the email scheduling and the choices for the custom chats.
Features
The best feature of this software is that it has a desk for reporting and automation. Queries can be easily checked into tickets when you are using this tool. Some of their services are free of cost.
Pro
- This system has the benefit of click-to-call options.
- You can also have access to automatic call logging.
Cons
- The contracts are not flexible and it can be an overpriced tool.
Pricing
There are different pricing plans available for this tool including a starter plan, professional plan, and enterprise plan. You will need to pay $50, $800, and different rates for the custom plan.
Rating from G2 and Trusted Review
It is rated as 4.4/5.
16. Vonage
Vonage is another cloud-based software for call centers. It has an amazing integration with the Salesforce and CRM systems. Experts love this software because the app gallery of this tool is connected with many brands. It has also the perfect support of Omni channels and chatbots.
Features
The main features of this tool revolve around the fact that it has an agent-centered UX and can be easily used by all. Gamification options are also available to enhance the overall productivity of the tool. Salesforce designs are also available to improve the functionality of the system.
Pro
- The best thing about using this system is that it has automatic dialing and call routing.
Cons
- There is no technical support available and usually, phone calls drop.
Pricing
Get a quote request directly from the company.
Rating from G2 and Trusted Review
It has a rating of 2.6/5
17. Channels
If you are looking for fast integration with social apps you must use this tool. You can also easily use this platform for setting up new agents easily. This app is also friendly to be used on mobile and will not let anything distort during the connection. You can also streamline your approach for outbound calls.
Features
Some of the features of this tool are free including when you are waiting on a call the prices are much reduced as compared to the other tools. IVR which is an inbound solution is also provided by this tool. You can also opt for the option of call reporting and screen recording.
Pro
- The cost-effectivity of the services will enhance the worth of the call waiting.
- It also includes a click-to-call browser that is helpful for assessing the call metrics.
Cons
- Information downloading is slow and it can take a lot of time.
Pricing
It has a free version to use.
Rating from G2 and Trusted Review
It is rated as 4/5
18. Freshdesk Contact Center
Freshworks is a Call Centre software that has the best option for automatic call recording. It was formerly named Freshcaller. If your business holds information that is valuable and you need to report that you can use this software. With the help of this recorder, you can easily store the information and record it on your own.
Features
This tool has a measuring feature of providing the configuration of the call routing. You can also utilize the call masking feature of this tool along with communication and conversation effectiveness features. Call agents also have the access to live conversation.
Pro
- This tool provides amazing access to agents to make calls from any number.
- You will also have the access to call queue visibility.
- It has excellent support for Mac, Windows, and iPhone.
Cons
- There is limited support for physical devices.
Pricing
The pricing of this software starts from $15. You can also try it for free. For getting better results you can easily choose the pro plan which is available for $39. Businesses can also utilize their enterprise plan for $69.
Rating from G2 and Trusted Review
It has a rating of 3.8
19. Bitrix24
Bitrix24 software has both of the options including on-premises and cloud options. It has amazing CRM automation and technical support is there 24/7.
Features
This tool is available for both mobile and web apps which also have the integration with the most used social media apps. You can easily use this tool for pipeline management and sales reports. CRM automation is perfect for enhancing the productivity of your business.
Pro
- It has the best Omni-technical support available for the customers and new agents.
- Efficient CRM management will improve your sales.
Cons
- A slowdown of functionality in many features have reported multiple times.
Pricing
There is no free trial or version available for it. You can sign up for the Cloud plan for $14.40 and $41.40.
Rating from G2 and Trusted Review
It has a rating of 4.1/5
20. Dixa
Dix tool has the quality of being the best when it comes to making auto sales. You can always access the option of intelligent routing and auto-scales. It is easy to run in the browser and you can easily set it up.
Features
The best feature of this tool is that you can easily add and remove agents. This goes for channels as well and you will not have to worry about the cost as it charges nothing for it. Companies that are looking for an option to scale up their business can easily use it.
Pro
- It has amazing auto-intelligent features and will reduce human effort.
Cons
- Customer support is not helpful at all and may cause troubles for agents as well.
Pricing
This tool has the perfect option for a free trial. You can also use the plan for $99.
Rating from G2 and Trusted Review
It has a rating of 4.2/5.
FAQs
When it comes to the best software for call centers you can easily use RingCentral or Nextiva. These two are popular because of their multifunction features. With the help of this software, you will be having the access to the phone, video, and chat features. The best thing about this software is that you will not have to wait for deploying the software or setting up the wire. This software can easily be set up within hours and you don’t have to wait for months for setting it up.
Higher call volumes are handled by the call phone systems. These systems are different from the basic inbound call center where the influx of calls is less than this. The most common phone systems that are used include Automatic Call distributor, Desktop integration, Predictive Dialer, and Interactive voice response.
Call center agents use this software to improve the efficiency of the customer experience. This tool holds great importance when it comes to customer relationship management. These systems also have amazing store records of the customers and are helpful for providing history about the contacts.
If you are thinking about opening a call center, you need to think about the investment. This investment includes the expense for furniture, IT equipment, construction, and many other things. You will also need a backup generator to get the systems online all the time. For a workstation, you will need to pay $2500 and for a complete functional facility for the call center, you will have to pay $10,000.
Conclusion
There are many options for using the best call center software. You can also take help from the above-mentioned plans and choose them accordingly. Most of the time people use ring central or Nextiva. Call center software are unique in its own ways. You can avail of the services for the best CRM automation, IVR, and voice recording services. Storing custom information and managing to handles a load of calls becomes easier when you are using this software.
The post 20 Best Cheap Call Center Software 2022 (Ranks and Review) appeared first on Codeless.
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